Please check before requesting further support.
Please contact <grid.support@ifca.unican.es> explaining who you are and why do you need it.
You need to specify your full name, department (if any) a phone number and your email address.
Please send an email to <grid.support@ifca.unican.es> explaining what happened and who you are.
Your user account is personal and that you shall not share it with any other user, trusted or not. If such a behavior is detected, we will proceed to block your user account and revoke your access to the infrastructure.
Point your browser to https://auth01.ifca.es/ and login with your account. Then edit your shell under your personal settings and click on "Update".
It is an IFCA policy to not install any special software and/or libraries directly on the nodes. Should you need to install any special software and/or libraries, please use your /gpfs/csic_projects/ space. If you need further assistance, please use the Helpdesk and open a new incidence.
Please remove any unnecessary files from your account. If you have removed anything and it is not reflected on the quota, please contact <grid.support@ifca.unican.es>.
Please please use the Helpdesk and open a new incidence telling who you are, why do you need it and how much time will you need it.
Although the batch system at IFCA CPD has enabled some fair sharing policies sometimes they cannot be enough for users within the same group. If this is your case, you should contact your colleague and convince him to make a fair use of your shared resources. If this is not enough, you can use the Helpdesk and open a new incidence explaining your complaints.
If your group's disk space is filled with files from a few users and you do not have enough room for you, please get in touch with your colleagues and try to convince them to make a fair usage of the resources. The projects shared area has a quota based on groups, not users. Only in some special cases, you can use the Helpdesk and open a new incidence explaining your complaints.
See Cluster/Certificates
If the publication results were obtained with the help of the computing facilities from the IFCA datacenter, a reference to it must be specified some way. E.g.:
The author thankfully acknowledges the computer resources, technical expertise and assistance provided by the Advanced Computing & e-Science team at IFCA.
Massive submissions could be granted as a result of temporary demands. To request a challenge, a ticket with a brief description must be filled through the helpdesk together with the following information:
Further technical information at the Advanced Reservation page.
Note that in order for the reservation to be satistied, the challenge request must be done some days before the actual period of usage.
If you need further assistance, please use the Helpdesk and open a new incidence.